Teleconference

The Public Service Commission of Wisconsin (PSCW) recently announced utilities may once again begin the disconnect process and collection of late fees. WPPI recognizes the PSCW's information is creating multiple questions regarding the best processes to use. Although the PSCW provided additional clarification through Docket 5-UI-120, PSCW Reference# 392265, WPPI is holding a special Open Mic Hour to help answer your questions and provide recommendations. Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/602901461 You can also dial…

Open Mic Hour 2020 is a one-hour call that takes place on the 2nd Tuesday of each month.  The calls feature members sharing tickets they submitted to the WPPI helpdesk.   Members discuss and demonstrate through a GoToMeeting the issue and resolution they received that may be of interest to others who use any of the WPPI Energy Hosted Applications (NorthStar, EnergyIP, and Dynamics).  The remainder of the hour is available for questions, open discussions on current issues, challenges, or other…

Open Mic Hour 2020 is a one-hour call that takes place on the 2nd Tuesday of each month.  The calls feature members sharing tickets they submitted to the WPPI helpdesk.   Members discuss and demonstrate through a GoToMeeting the issue and resolution they received that may be of interest to others who use any of the WPPI Energy Hosted Applications (NorthStar, EnergyIP, and Dynamics).  The remainder of the hour is available for questions, open discussions on current issues, challenges, or other…

Open Mic Hour 2020 is a one-hour call that takes place on the 2nd Tuesday of each month.  The calls feature members sharing tickets they submitted to the WPPI helpdesk.   Members discuss and demonstrate through a GoToMeeting the issue and resolution they received that may be of interest to others who use any of the WPPI Energy Hosted Applications (NorthStar, EnergyIP, and Dynamics).  The remainder of the hour is available for questions, open discussions on current issues, challenges, or other…

Open Mic Hour 2020 is a one-hour call that takes place on the 2nd Tuesday of each month.  The calls feature members sharing tickets they submitted to the WPPI helpdesk.   Members discuss and demonstrate through a GoToMeeting the issue and resolution they received that may be of interest to others who use any of the WPPI Energy Hosted Applications (NorthStar, EnergyIP, and Dynamics).  The remainder of the hour is available for questions, open discussions on current issues, challenges, or other…

The NorthStar New Users Training will be a two-day virtual training opportunity to assist in learning your way around NorthStar. The hands-on virtual training will provide the foundation of the metering and billing software. Agenda Virtual Training Requirements All registered attendees will receive detailed information regarding the training opportunity.  Any questions should be directed to Amy Giessen.  

Open Mic Hour 2020 is a one-hour call that takes place on the 2nd Tuesday of each month.  The calls feature members sharing tickets they submitted to the WPPI helpdesk.   Members discuss and demonstrate through a GoToMeeting the issue and resolution they received that may be of interest to others who use any of the WPPI Energy Hosted Applications (NorthStar, EnergyIP, and Dynamics).  The remainder of the hour is available for questions, open discussions on current issues, challenges, or other…

Open Mic Hour is a one-hour call that takes place on the 2nd Tuesday of each month for members who utilize any of the WPPI Energy Hosted Applications (NorthStar, EnergyIP, and Dynamics).  Each call features a topic of interest based on tickets and questions received through the WPPI helpdesk or upcoming processes.  Members are encouraged to participate in discussions, ask questions of each other and support staff, and utilize the time to connect with each other.   Tuesday, January 12      …

Dynamics Open Discussion Dynamics users are invited to participate in a one-hour Q & A session focused on Year End reports and filing.  Take advantage of this time to obtain information from fellow Dynamics experts and get your questions answered. Tuesday, January 13 1:00 PM - 2:00 PM (CDT) Microsoft Teams meeting Join on your computer or mobile app Click here to join the meeting   Or call in (audio only) +1 262-612-3430   42468054# United States, Kenosha Phone Conference ID:…

WPPI Member Professional & Personal Development  It’s finally 2021, which means a new outlook for your utility and community.  Join your public power colleagues to learn how you, with the help of others, can achieve significance in the New Year. Speaker and author, Erick Rheam, will present popular virtual workshops over the next month and a half. He will provide WPPI members with a highly actionable, entertaining and motivational series focused on how a person can master their day-to-day lives…

Credit Control Are you new to NorthStar and the collections process, or are you looking for a review?  Register now to participate in a virtual training.  This hands-on opportunity includes reviewing the purpose of Credit Control, and explaining how to use the process to its full potential. Each training is limited to 5 participants and all virtual training requirements apply.  If you have questions, or need assistance in meeting all requirements, contact Amy Giessen. Training Dates (The same program will…

WPPI Support Staff offers a series of 8 mini-training sessions focuses on key components of the NorthStar Billing & Metering system. The series is now full for February but you may now register for the May sessions here. NorthStar New User Training Series will be also available in August and November. Don’t miss this virtual hands-on series! Each training is limited to 5 participants and all virtual training requirements apply.  If you have questions, or need assistance in meeting all…

Open Mic Hour is a one-hour call that takes place on the 2nd Tuesday of each month for members who utilize any of the WPPI Energy Hosted Applications (NorthStar, EnergyIP, and Dynamics).  Each call features a topic of interest based on tickets and questions received through the WPPI helpdesk or upcoming processes.  Members are encouraged to participate in discussions, ask questions of each other and support staff, and utilize the time to connect with each other.   Tuesday, February 9      …

Deferred Payment Arrangements More people than ever are experiencing hardships paying their utility bills, many due to the pandemic.  Utilities continue to educate customers on their options, including Deferred Payment Arrangements. Take time to learn about DPAs by attending a 3-hour virtual learning session.  This session is perfect for new utility employees, anyone looking for a refresher session, or the utility wants to start tracking DPAs in NorthStar.   Training Dates (The same program will be presented at each session.)…

Open Mic Hour is a one-hour call that takes place on the 2nd Tuesday of each month for members who utilize any of the WPPI Energy Hosted Applications (NorthStar, EnergyIP, and Dynamics).  Each call features a topic of interest based on tickets and questions received through the WPPI helpdesk or upcoming processes.  Members are encouraged to participate in discussions, ask questions of each other and support staff, and utilize the time to connect with each other.   Tuesday, March 9      …

Customer Deposits Residential and commercial utility accounts with poor payment history are required to pay a customer deposit.  Some utilities require a deposit for all customers, unless a ‘good credit letter’ is supplied to the utility.  Join WPPI staff and fellow utility staff to learn when, why, and how Customer Deposits should be setup as well as refunded.   Training Dates (The same program will be presented at each session.) Session 1:  Wednesday, March 17 (1:00 p.m. – 4:00 p.m.)…

WPPI Support Staff offers a series of 8 mini-training sessions focuses on key components of the NorthStar Billing & Metering system. Don’t miss this virtual hands-on series! Each training is limited to 5 participants and all virtual training requirements apply.  If you have questions, or need assistance in meeting all requirements, contact Amy Giessen. Training Dates & Topics: Tuesday, May 4 – Introduction to NorthStar & Navigation (9:30 a.m. – 11:30 a.m.) Citrix Website NorthStar Wednesday, May 5 – Account…

Open Mic Hour is a one-hour call that takes place on the 2nd Tuesday of each month for members who utilize any of the WPPI Energy Hosted Applications (NorthStar, EnergyIP, and Dynamics).  Each call features a topic of interest based on tickets and questions received through the WPPI helpdesk or upcoming processes.  Members are encouraged to participate in discussions, ask questions of each other and support staff, and utilize the time to connect with each other.   Microsoft Teams Meeting…

Open Mic Hour is a one-hour call that takes place on the 2nd Tuesday of each month for members who utilize any of the WPPI Energy Hosted Applications (NorthStar, EnergyIP, and Dynamics). Each call features a topic of interest based on tickets and questions received through the WPPI helpdesk or upcoming processes. Members are encouraged to participate in discussions, ask questions of each other and support staff, and utilize the time to connect with each other. Register below to receive…

NOTE: THE AUGUST NORTHSTAR TRAINING SERIES IS FULL. Another New User Training Series will be available in November.   NorthStar New User Training Series WPPI Support Staff offers a series of eight (8) mini-training sessions every Tuesday & Wednesday during the month of August that focuses on key components of the NorthStar Billing & Metering system.  Don’t miss this virtual hands-on series! Each training is limited to 5 participants and all virtual training requirements apply.  If you have questions, or…

Open Mic Hour is a one-hour call that takes place on the 2nd Tuesday of each month for members who utilize any of the WPPI Energy Hosted Applications (NorthStar, EnergyIP, and Dynamics).  Each call features a topic of interest based on tickets and questions received through the WPPI helpdesk or upcoming processes.  Members are encouraged to participate in discussions, ask questions of each other and support staff, and utilize the time to connect with each other.   Register below to…

Open Mic Hour is a one-hour call that takes place on the 2nd Tuesday of each month for members who utilize any of the WPPI Energy Hosted Applications (NorthStar, EnergyIP, and Dynamics).  Each call features a topic of interest based on tickets and questions received through the WPPI helpdesk or upcoming processes.  Members are encouraged to participate in discussions, ask questions of each other and support staff, and utilize the time to connect with each other.   Register below to…

The NorthStar reporting tool known as Cognos RAW is getting a ‘facelift’ as part of the NorthStar upgrade. While the upgraded Cognos has a different look and feel, it will have all the reports from your ‘member’ folder transferred from the existing Cognos.  Join a popup virtual training where WPPI staff will provide a tour and answer your questions.

WPPI Support Staff offers a series of eight (8) mini-training sessions every Tuesday & Wednesday during the month of November that focuses on key components of the NorthStar Billing & Metering system.  Don’t miss this virtual hands-on series!   Each training is limited to 5 participants and all virtual training requirements apply.  If you have questions, or need assistance in meeting all requirements, contact Amy Giessen.   Training Dates & Topics: Tuesday, November 2 – Introduction to NorthStar & Navigation…