- This event has passed.
2021 Residential Customer Survey Results Webinar
August 26, 2021 @ 1:30 pm - 2:30 pm
What Do Your Customers Think? 2021 Residential Customer Survey Results.
Thursday, August 26, 1:30 p.m. – 2:30 p.m. CST
Earlier this year, WPPI conducted residential customer research on behalf of interested member utilities. The purpose of the research was to measure overall customer satisfaction, as well as awareness and familiarity of utility programs, preferred engagement methods and current attitudes about a variety of topics.
Join us for a webinar with Kelly Davis, Marketing Manager, where she will share the following:
- Overview of the recent residential survey results and focus group findings
- Discuss key takeaways on what your residential customers care about and how they perceive your local utility
- Highlight examples and tactics to address the survey findings – keeping customers satisfied and engaged now and in the future
