Customer Information Services
Member utility staff who are logged in have full access to resources.
InfoSend
Members can print and send their bills in an efficient, professional and integrated system through the Bill Printing & Integrated Message Service. The services is performed by an outsourcing partner, InfoSend, Inc. who will print, deliver, and archive utility retail bills.
Members can print and send their bills in an efficient, professional and integrated system through the Bill Printing & Integrated Message Service. The services are performed by an outsourcing partner, InfoSend, Inc. who will print, mail and archive utility retail bills. The system also allows for custom messaging which is coordinated by WPPI staff. One of the most cost-effective ways for electric utilities to effectively communicate with retail customers is through the billing process. Professionally formatted, color highlighted billing statements with key usage and comparison information clearly displayed in easy-to-understand graphical formats are highly effective. Not only does it help customers reduce their energy consumption, it increases customer satisfaction and enhances the utility brand.
MyAccount
MyAccount is the online customer engagement tool that integrates directly with NorthStar. Benefits include utility usage details, rate comparison tools, energy use benchmarking, bill presentment, billing and payment history presentment, real time bill pay, and automated customer notifications. Future plans for this tool include behavioral energy efficiency initiatives, demand response communications and more.
NorthStar
Member utilities using the NorthStar billing system have access to a sophisticated customer information system that allows for complex billing of a variety of municipal services.
Retail Billing
The purpose of the Retail Billing Service is to increase member utility billing accuracy through critical billing checks and preparation of retail bills.
The purpose of the Retail Billing Service is to increase member utility billing accuracy through critical
billing checks and preparation of retail bills. The service may be utilized on a permanent or temporary
basis. This joint action approach to billing is intended to allow member staff to focus on customer service
interaction, reduce overall cost of issuing bills, accommodate increasingly complex rate structures and
improve accuracy of bills.
Utilization Review
Ensure your utility is maximizing the capabilities of the NorthStar system by diving deep into a Utilization Review facilitated by WPPI staff. The review includes an intensive look at the business practices of the utility and examines whether the NorthStar system is implemented and used to its full capabilities. The process involves all members in a utility office and produces findings and steps that can be taken to improve efficiency.