MyAccount Refresher Training

Interested utility employees are encouraged to attend the MyAccount refresher training. This will be an opportunity to relearn the basics as well as dive into some lesser-known MyAccount features, and how everything works together for the best customer engagement experience. There will also be a discussion about the tools available to help your utility communicate MyAccount’s benefits to your customers.

The next training offered is:

• August 22 – Independence Light & Power Telecommunications

The agenda will be the same for each location and employees may select which sessions they wish to attend:

• 10 a.m. – NOON | MyAccount Refresher 101
• NOON – 1 p.m. | Lunch
• 1 p.m. – 3 p.m. | MyAccount Refresher Advanced