NorthStar: mCare 6 Regional Training – Black River Falls

@Black River Falls Municipal Utilities – 349 S McKinley St • Black River Falls WI 54615

RSVP by Tuesday, November 7

mCare 6, the newest version of the mobile service order processing unit, will be available starting mid-October. Following months of testing, WPPI is ready to proceed by offering regional training sessions. It is recommended that all utilities currently using mCare attend one of the training sessions as the current version of mCare will no longer be available beginning January 1, 2024.

WPPI is using a Train-the-Trainer approach. Each utility should send up to four (4) users (i.e., 1-office, 1-electric, & 1-water) to a training location of their choice. They will spend the day with WPPI staff learning the updated program. Upon completion, the utility staff will return to their respective utilities and train the remainder of their staff on the software.

All training sessions will utilize an mCare 6 Test environment.

Required Equipment for Training (utility supplied):

• iPad/tablet (field staff)
• laptop (office staff) for access to NorthStar and mCare^†

^†Note: If the office user does not have a laptop available for training, please indicate on the registration form. WPPI has a limited number of laptops and will provide one for those indicated.

Agenda:

• Overview of mCare 6
• Office – order assignment process
• Lunch
• Field Staff – order completion process
• Office – order completion process

With the health and safety of all training attendees being an ongoing priority, WPPI requests attendees refrain from attending in-person events if you have any symptoms of illness and/or have been diagnosed with COVID-19 or any other communicable disease in the days leading up to the training.  Should this occur, please contact Amy Giessen with your cancellation notice.

Thank you.